Privacy Policy
1. Introduction
This Privacy Policy explains how MR JEAVES OF LYTHAM LTD ("we", "us", or "our") protects the privacy and security of users ("you" or "your") of the Lucky Scratch mobile game and the luckyscratchstudio.com website (collectively, the "Services"). It describes how we collect, use, share, and protect your personal data.
By installing or using our Services, you consent to the data practices described here. If you disagree with any part of this policy, please discontinue use of our Services.
2. Data Collection
A. Information You Provide Directly
- Support communications: messages you send to our support address.
- Payout details: the account identifiers you supply to a payout provider when requesting a withdrawal.
B. Information Collected Automatically
- Device and technical data: operating system, hardware model, IP address, and crash logs.
- Identifiers: internal account IDs and advertising identifiers (e.g. GAID on Android).
- Gameplay data: progress, in-game balances, and bonus claims.
3. How We Use Your Data
- To operate the game and track in-game progress and balances.
- To serve advertising, which keeps the game free to play.
- To process withdrawal requests and prevent fraud.
- To respond to support enquiries and comply with legal obligations.
4. Account Deletion and Data Removal
You are in control of your personal information. If you wish to end your relationship with our Services, you may request permanent deletion of your account and the personal data associated with it at any time:
- In the app — where the game offers an account deletion option in its settings, you can use it to delete your account directly.
- By email — send a request to privacy@luckyscratchstudio.com. We may ask you to confirm that you control the account before we act on the request.
Once your request is confirmed, we permanently delete or irreversibly anonymise your personal data and instruct our service providers to do the same. We may retain limited records where we are required to do so by law, or where our payout providers must keep them for financial record-keeping and anti-money-laundering obligations. In that case the retained data is kept only for as long as the law requires and is not used for any other purpose.
Deleting your account is permanent and cannot be undone. Any balance or rewards that have not been withdrawn may not be recoverable afterwards, so please contact us at privacy@luckyscratchstudio.com if you have an outstanding withdrawal before requesting deletion.
5. Data Sharing and Disclosure
We do not sell your personal data. We share it only as described below:
- Advertising partners — device identifiers and usage data for ad delivery and measurement. You can limit ad personalisation through your device settings, for example by resetting or deleting your advertising ID.
- Payout providers — when you request a withdrawal, we share the information necessary to complete the payout with the provider you select, which may include PayPal, GCash, or PayTM, along with the identity and account details those providers require for verification and anti-money-laundering compliance. Those providers handle your data under their own privacy policies.
- Service providers — hosting, crash reporting, and analytics vendors acting on our instructions.
- Legal requirements — where required by law or to protect our rights and users' safety.
6. Security and Retention
We apply reasonable technical and organisational measures to protect your data, and retain it only as long as needed for the purposes described above or as required by law.
7. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. To exercise these rights, contact us at privacy@luckyscratchstudio.com.
8. Children's Privacy
Our Services are not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us at privacy@luckyscratchstudio.com and we will delete it.
9. Policy Updates
We may update this policy from time to time. Material changes will be reflected in the "Last Updated" date above. Continued use of the Services after an update constitutes acceptance of the revised policy.